At SHAS GEMS, we offer customization services for creating unique and personalized gemstone jewelry pieces. Whether you’re looking for a bespoke engagement ring, a custom pendant, or any other personalized gemstone creation, our custom order process ensures that your vision becomes a reality.
Initial Consultation
Contact Us: Begin the process by contacting our customer service team via email at shasgems@gmail.com by phone at +91 8094344106 or through our Contact Us page on the website. Provide us with details about your customization request, including the type of gemstone, design preferences, budget, and any specific requirements you may have.
Discussion: Our experienced jewelry consultants will discuss your ideas, offer expert advice, and provide options based on your preferences and budget. We can also show you samples and previous custom designs to inspire your vision.
Approval and Quote
Final Design Approval: Once the design is finalized and approved by you, we will provide a comprehensive quote for the custom jewelry piece. The quote will include details such as the cost of materials, labor, and any additional services.
Terms and Payment: Upon your acceptance of the quote, we require a 50% deposit before proceeding with production. The balance will be due upon completion of the custom order.
Production
Crafting Your Jewelry: Our skilled artisans and craftsmen will begin crafting your custom gemstone jewelry piece with meticulous attention to detail and craftsmanship. We use high-quality materials and state-of-the-art techniques to bring your design to life.
Timelines: The production timeline may vary depending on the complexity of the design and availability of materials. We will provide you with an estimated completion date and keep you informed of the progress throughout the production process.
Completion and Delivery
Quality Assurance: Before delivery, your custom jewelry piece will undergo thorough quality assurance checks to ensure it meets our high standards of craftsmanship and design.
Delivery: Once completed, your custom gemstone jewelry piece will be carefully packaged and shipped to your designated address. We provide shipping options and tracking information for your convenience.
Satisfaction Guarantee
Customer Satisfaction: We are committed to ensuring your satisfaction with your custom order. If, for any reason, you are not completely satisfied with the final product, please contact us immediately so that we can address your concerns.
Feedback: We value your feedback and encourage you to share your experience with us. Your input helps us continually improve our custom order process and services.