You can reach our customer service team via email at shasgems@gmail.com by phone at +91 8094344106 or through our Contact Us page on the website. Our team is available 24*7 to assist you with any questions or concerns.

• The customers can contact us regarding their requirements our experts will get in touch with them. If Possible, add images for your requirements, it will be helpful for us to provide you par experience with us. You will shortly receive a quote & approx duration for the order. 
• After Approval, 25% of the quoted prices is required to be paid to start the production. 
• Remaining 75% of the total amount is required to be paid before we ship the product. 

We are committed to ethical sourcing practices and strive to work with suppliers who adhere to responsible mining and labor practices. We prioritize transparency and traceability in our supply chain.

Yes, we offer customization services for certain gemstone jewelry pieces. Please contact us to discuss your requirements and learn more about our bespoke jewelry options.

Yes, we do provide all the gemstones which are not listed on our site, contact us regarding your requirements.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

We accept cancellations of orders if requested within 6 hours of placing the order, provided that the order has not already been shipped. Please contact our customer service team promptly if you wish to cancel your order.

Please refer to our Shipping Policy for detailed information about shipping rates, delivery times, and international shipping options.

Yes, upon request, we can provide certificates of authenticity ( Charges may apply).. Please contact us for more information about obtaining a certificate for your purchase.

All our gemstones goes through multiple assorting process both befor and after manufacturing to ensure that each gemstone meets our quality standards before offering it for sale. We provide detailed descriptions and high-resolution images to help you make an informed decision.

We offer only natural gemstones, which are mined from the earth.

We specialize in a wide range of gemstones, including but not limited to diamonds, rubies, sapphires, emeralds, opals, amethysts, topaz, and more. Our inventory includes only natural gemstones.